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Mobilize Your Service & Maintenance Staff

Field Service

SkyMobile enables remote workers to connect, interact and share critical service and maintenance data relating to customers, assets, equipment, orders, notifications and inventory with both the back office and other key stakeholders in order to perform their jobs more effectively.

 

The SkyMobile field service and plant maintenance applications enable the deployment of SAP service order (or work order) and notification information to engineers and technicians in the field. SkyMobile enables them to query and update SAP data directly from their mobile device, capture information in an accurate and timely manner and synchronize directly to SAP in background.

Field staff will realize numerous benefits as a result of the technology SkyMobile provides. With SkyMobile, time spent processing paperwork is eliminated and increased efficiencies are achieved in parts provisioning, job scheduling, data collection, productivity and payment processes. Additionally, organizations gain visibility of performance across all aspects of their service/maintenance operations.

 particular requirements.

 

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  • Display work orders, notification and equipment information.
  • Capture fault information.
  • Record measurement points.
  • Capture time.
  • Capture electronic signatures for audit and other processes.
  • Calculate the total cost of field service jobs and take payment via EFT, including on-line credit card processing and printing of receipts.
  • Manage ‘van level’ inventory for field staff.
  • Interact with GPS/GIS solutions, enabling asset location.
  • Print documentation, including receipts and field service reports.
  • Create quotations for new work (and print if required).
  • Access related documents and technical drawings.
  • Interact with the device camera, including assigning pictures to orders or notifications.
  • Complete integration to SAP for subsequent field service updates including time confirmations/time sheets, status updates and notifications creation.
 

 

Sky Technologies


This platform is a component of the SkyMobile framework which supports all major mobile platforms. To learn more about the capabilities and key differentiators of SkyMobile, click here.